For your case, could you please send us your contact email after receiving a request? Then we'll further check your order status and see if there is another alternative. This is the reason our support guide you subscribe to a plan for UniConverter 13 separately or go on using Wondershare UniConverter without doing any extra payment. Perpetual license users of Wondershare UniConverter need to pay for the upgrade. Kindly note that Wondershare UniConverter 13 is a brand-new product that is different from Wondershare UniConverter. Wonershare values each customer's benefits and we'd love to help you out. Firstly, I would like to present our deepest apologies for the inconvenience that caused. Thanks for updating a 5-star review for us and your recognition encourage us a lot! Please feel free to reach us at whenever you need our support and we are always happy to help! - Thanks for sharing your experience. Reply from Wondershare Updated Mar 1, 2022
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